I am writing this review to express my sincere appreciation for the exceptional service provided by Mr. Ian Lim at PML. We recently took delivery of our BMW X3 M Sport, marking our third vehicle purchase managed by Ian—a testament to the trust and confidence we have in his professionalism.

Throughout our years of engagement, Ian has consistently demonstrated several key qualities that set him apart in the industry:

Exceptional Product Knowledge: His expertise is extensive, allowing him to provide insightful recommendations tailored specifically to our requirements.

Client-Centric Approach: Ian excels at active listening. He prioritizes the customer's needs over the transaction, offering a "no-pressure" environment that is both rare and refreshing.

Value Optimization: He went above and beyond to ensure we secured the most competitive deal for our trade-in, ensuring a seamless transition between vehicles.

Exemplary Service: In a remarkable gesture of hospitality, Ian coordinated the vehicle handover to coincide with my birthday. The thoughtful birthday celebration arranged during the collection process made the experience truly distinguished.

For anyone seeking a sophisticated and high-integrity car-buying experience, I strongly recommend Ian Lim. His dedication to excellence and "customer-first" philosophy are exemplary.

I had a genuinely excellent experience during my recent test drive at BMW. 

From the moment I stepped into the showroom, the team was professional, attentive, and refreshingly unpushy — they gave me space to explore while being readily available to answer questions with real knowledge and enthusiasm. 

The test drive itself was smooth, well-organised, and allowed me to truly appreciate the car’s performance, comfort, and thoughtful engineering. Everything was explained clearly, without jargon or pressure, which made the entire experience enjoyable and confidence-building. 

A special mention has to go to the ginger lemongrass drink they served — it was absolutely delightful. Perfectly balanced, refreshing, and clearly made with care. It was so good I ended up having two cups, which honestly says a lot about the attention to detail BMW puts into the overall customer experience. 

It’s these thoughtful touches, paired with excellent service, that make the experience feel premium and memorable. A big thank you to the BMW team for making car shopping such a pleasant and well-rounded experience.

Doris and Aini, I wanted to send a quick note to express my sincere thanks for the way you both handled my car’s recent repair and servicing.

Dealing with car maintenance can often be a bit of a headache, but your professionalism made the entire process seamless.

I truly appreciated the clear communication, timely updates, and the extra care taken to ensure everything was handled correctly.

It’s rare to find such a high level of dedicated service, and it certainly hasn't gone unnoticed.

Sent my car in for servicing on 29 December 2025 and Jason was the mechanic assigned to me.

I’d like to commend him for his friendly, professional, and helpful service throughout the appointment.

He kept me well-updated on my car’s condition and even followed up after the servicing.

Today, I texted him to enquire about OBU installation and he took the initiative to call me back to explain everything in detail.

Jason clearly has a lot of passion for what he does, and it really shows in the way he serves customers. Highly recommended!