ACCESS EFFORTLESS CONVENIENCE AT YOUR SERVICE.

WHAT IS BMW REMOTE DIAGNOSIS?

This is a cutting-edge remote diagnostic solution that allows us to remotely detect vehicle issues, prior to your visit to the workshop.

This innovative and convenient service is now available to BMW owners in Singapore. With our dedication to proactive care, you can now truly enjoy a hassle-free ownership journey. Relax. We care.

ADDED PEACE OF MIND WITH YOUR BMW OWNERSHIP.

Early Problem Identification

We access diagnostics data to uncover potential issues.

Pre-emptive Solutions

Based on our insights, we can check parts availability for quicker vehicle turnaround.

Convenient Troubleshooting*

Some minor issues can be resolved remotely, without the vehicle being in the workshop.

BMW REMOTE DIAGNOSIS PLUS+: REAL-TIME SUPPORT, JUST A CALL AWAY.

With BMW Remote Diagnosis Plus+, enjoy peace of mind—while we take care of the rest. Gain access to expert support, at just a phone call away. Leveraging on advanced technology, our certified BMW technical specialists can remotely access your vehicle and carry out diagnostics on your vehicle.​

WHAT IS BMW REMOTE DIAGNOSIS PLUS+

BMW Remote Diagnosis Plus+ is a convenient remote support service that allows BMW owners to receive technical assistance directly from our BMW technical specialists via PML Concierge.

Simply dial PML Concierge at 1800-2255-269 during operating hours (Mon - Fri, 9am - 12.30pm, 1.30pm - 5pm, excl. public holidays) to have your vehicle assessed remotely and receive expert guidance — without the need for a workshop visit.

ENGINEERED FOR TOTAL PEACE OF MIND.

Live Diagnosis

Enjoy the full benefits of Remote Diagnosis without a service visit.

Technical Expertise

Diagnose and resolve issues remotely whenever possible. If further attention is required, you will receive clear instructions on the next steps.

Clarity Before The Drive

Determine whether the vehicle is safe to drive, providing confidence and clarity before every journey.

WHAT YOU NEED TO ACCESS BMW REMOTE DIAGNOSIS PLUS+.

Compatibility

Remote Diagnosis Plus+ is only accessible to BMW vehicles with BMW Operating System 7 (iDrive 7) and above.

Consent

While in your car, a quick verification and consent allow BMW Technical Specialists
to securely access your vehicle’s diagnostic data.

Connectivity

Ensure that your vehicle is in an area with good mobile signal coverage.

Please consent to our Privacy Policy and agree to receive communications from the BMW AG or Performance Motors. 

WHAT YOU NEED TO GET STARTED ON BMW REMOTE DIAGNOSIS.

• Compatibility
  Remote Diagnosis is only available to BMWs with iDrive 7 and above
• Consent
  We require your consent to access your BMW’s diagnostics data
• Connection
  Vehicle location and/or inactivity can affect our ability to establish a stable connection

Please consent to our Privacy Policy and agree to receive communications from the BMW AG or Performance Motors.

Experience BMW Remote Diagnosis and make a booking via Sime Motors OneGo App today.

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^*BMW Remote Diagnosis – Terms & Conditions

1. Introduction

By consenting to BMW Remote Diagnosis, you authorise Performance Motors Limited (“PML”), Bayerische Motoren Werke AG (“BMW AG”) and their affiliates and service providers, to access and diagnose your BMW vehicle remotely. This service aims to identify potential issues with, and provide guidance on necessary repairs or maintenance of, your BMW vehicle either without requiring, or in advance of, a physical visit to an authorised BMW service centre.

2. Scope of BMW Remote Diagnosis

BMW Remote Diagnosis allows certified BMW technicians to, among others:

• Retrieve vehicle diagnostic data remotely;
• Identify potential faults and/or service requirements;
• Provide preliminary recommendations for repairs or maintenance;
• Determine if a service centre visit is necessary.

This service only applies after you have made a service appointment with your Preferred BMW Service Partner or contacted PML Concierge, and have given your consent.

This service does not replace physical inspections. Final assessments may require additional diagnosis at an authorised BMW service centre.

3. Customer Consent

By opting in to BMW Remote Diagnosis, you agree and provide your permission and consent:

• To allow PML’s technicians to access your vehicle’s diagnostic system remotely after you have made a service appointment with PML;
• For data transmission from your vehicle to BMW AG’s servers and retrieval by PML;
• To receive communication by any means regarding diagnostic results and service recommendations.

You may withdraw your consent at any time by contacting PML at 1800-2255-269 or through PML’s digital platforms where applicable.

4. Data Collection and Privacy

The remote diagnosis process involves the collection of technical vehicle data, which may include, among others:

• Error codes and fault reports;
• Sensor data related to environmental conditions and/or vehicle performance;
• Information regarding battery, engine and other vehicle components;
• Information relating to the servicing of the vehicle.

The remote diagnosis process may also involve the activation of certain tests and service functions, and resetting control units, which are only commenced upon confirmation by the driver of the vehicle.

In the event that personal data is collected, such personal data will be collected, used and processed in accordance with PML’s Privacy Policy (https://www.pml-bmw.com.sg/site/privacy-policy/) and Singapore’s Personal Data Protection Act 2012.

5. Service Limitations

BMW Remote Diagnosis is subject to the following limitations:

• Remote diagnosis does not cover physical repairs or maintenance;
• Service availability may depend on vehicle connectivity and technical compatibility;
• Any remote diagnosis and/or findings are not comprehensive and/or conclusive and shall be subject to verification and further evaluation physically at PML’s service centre.
6. Liability and Warranty

While BMW Remote Diagnosis aims to provide accurate assessments, it does not guarantee the accuracy of such.

PML and BMW AG, including their affiliates and service providers, shall not be liable for any claim, liabilities, costs, expenses, losses and/or damages arising out of or in connection with:

• The carrying out of remote diagnosis on your vehicle;
• Any delays, errors or failures in diagnosis; and/or
• Failures in vehicle systems which require physical diagnosis.

Any repairs conducted following a remote diagnosis are subject to BMW’s standard warranty policies.

7. Amendments & Termination

PML reserves the right to modify these Terms & Conditions at any time by updating the same on PML’s website. By continuing to use BMW Remote Diagnosis, you are deemed to have agreed to the updated Terms & Conditions. PML may also terminate or suspend BMW Remote Diagnosis at any time at its sole discretion.

By proceeding with BMW Remote Diagnosis, you confirm that you have read, understood and agreed to these Terms & Conditions.

^*BMW Remote Diagnosis Plus+ - Terms & Conditions

All terms under BMW Remote Diagnosis apply, in addition to the following:

8. Additional Eligibility Requirements
   To be eligible for Remote Diagnosis Plus+, the vehicle owner must have immediate access to their vehicle at the time of contacting PML Concierge to request the service.


9. Customer Responsibilities During Diagnosis
   During the Remote Diagnosis Plus+ process:
   • Vehicle owners may be required to relocate their vehicle to an alternative location as instructed by BMW Technical Specialists;
   • Compliance with such instructions is necessary to ensure the successful completion of the diagnostic procedure.
10. Service Availability
    Remote Diagnosis Plus+ is available only during designated operating hours as determined by PML.
    • Access outside these hours is strictly unavailable;
    • PML reserves the right to modify, extend, or reduce operating hours at any time without prior notice;
    • Customers are responsible for verifying current operating hours prior to requesting the service.
    PML shall not be held liable for any delays, disruptions, or inability to access the service.