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ACCESS EFFORTLESS CONVENIENCE AT YOUR SERVICE.

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WHAT IS BMW REMOTE DIAGNOSIS?

This is a cutting-edge remote diagnostic solution that allows us to remotely detect vehicle issues, prior to your visit to the workshop.

This innovative and convenient service is now available to BMW owners in Singapore. With our dedication to proactive care, you can now truly enjoy a hassle-free ownership journey. Relax. We care.


WHAT YOU NEED TO GET STARTED ON BMW REMOTE DIAGNOSIS.

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  • Compatibility
    Remote Diagnosis is only available to BMWs with iDrive 7 and above
  • Consent
    We require your consent to access your BMW’s diagnostics data
  • Connection
    Vehicle location and/or inactivity can affect our ability to establish a stable connection

Please consent to our Privacy Policy and agree to receive communications from the BMW AG or Performance Motors. For even smoother interactions, enable push notifications in the My BMW App.


ADDED PEACE OF MIND WITH YOUR BMW OWNERSHIP.

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Early Problem Identification

We access diagnostics data to uncover potential issues.

Pre-emptive Solutions

Based on our insights, we can check parts availability for quicker vehicle turnaround.

Convenient Troubleshooting*

Some minor issues can be resolved remotely, without the vehicle being in the workshop.


Experience BMW Remote Diagnosis and make a booking via My BMW App today.


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*BMW Remote Diagnosis – Terms & Conditions

  1. Introduction

    2. By consenting to BMW Remote Diagnosis, you authorise Performance Motors Limited (“PML”), Bayerische Motoren Werke AG (“BMW AG”) and their affiliates and service providers, to access and diagnose your BMW vehicle remotely. This service aims to identify potential issues with, and provide guidance on necessary repairs or maintenance of, your BMW vehicle either without requiring, or in advance of, a physical visit to an authorised BMW service centre.

  2. Scope of BMW Remote Diagnosis

    3. BMW Remote Diagnosis allows certified BMW technicians to, among others:

    • Retrieve vehicle diagnostic data remotely;
    • Identify potential faults and/or service requirements;
    • Provide preliminary recommendations for repairs or maintenance;
    • Determine if a service centre visit is necessary.

    This service only applies after you have made a service appointment with your Preferred BMW Service Partner and have given your consent.

    This service does not replace physical inspections. Final assessments may require additional diagnosis at an authorised BMW service centre.

  3. Customer Consent

    4. By opting in to BMW Remote Diagnosis, you agree and provide your permission and consent:

    • To allow PML’s technicians to access your vehicle’s diagnostic system remotely after you have made a service appointment with PML;
    • For data transmission from your vehicle to BMW AG’s servers and retrieval by PML;
    • To receive communication by any means regarding diagnostic results and service recommendations.

    You may withdraw your consent at any time by contacting PML at 1800-2255-269 or through PML’s digital platforms where applicable.

  4. Data Collection and Privacy

    5. The remote diagnosis process involves the collection of technical vehicle data, which may include, among others:

    • Error codes and fault reports;
    • Sensor data related to environmental conditions and/or vehicle performance;
    • Information regarding battery, engine and other vehicle components;
    • Information relating to the servicing of the vehicle.

    The remote diagnosis process may also involve the activation of certain tests and service functions, and resetting control units, which are only commenced upon confirmation by the driver of the vehicle.

    In the event that personal data is collected, such personal data will be collected, used and processed in accordance with PML’s Privacy Policy (https://www.pml-bmw.com.sg/site/privacy-policy/) and Singapore’s Personal Data Protection Act 2012.

  5. Service Limitations

    6. BMW Remote Diagnosis is subject to the following limitations:

    • Remote diagnosis does not cover physical repairs or maintenance;
    • Service availability may depend on vehicle connectivity and technical compatibility;
    • Any remote diagnosis and/or findings are not comprehensive and/or conclusive and shall be subject to verification and further evaluation physically at PML’s service centre.
  6. Liability and Warranty

    7. While BMW Remote Diagnosis aims to provide accurate assessments, it does not guarantee the accuracy of such.

    PML and BMW AG, including their affiliates and service providers, shall not be liable for any claim, liabilities, costs, expenses, losses and/or damages arising out of or in connection with:

    • The carrying out of remote diagnosis on your vehicle;
    • Any delays, errors or failures in diagnosis; and/or
    • Failures in vehicle systems which require physical diagnosis.

    Any repairs conducted following a remote diagnosis are subject to BMW’s standard warranty policies.

  7. Amendments & Termination

    8. PML reserves the right to modify these Terms & Conditions at any time by updating the same on PML’s website. By continuing to use BMW Remote Diagnosis, you are deemed to have agreed to the updated Terms & Conditions. PML may also terminate or suspend BMW Remote Diagnosis at any time at its sole discretion.

    By proceeding with BMW Remote Diagnosis, you confirm that you have read, understood and agreed to these Terms & Conditions.