BMW Teleservice Emergency and Accident Call.

Travelling with the best possible safety. During every journey you can rely on the comprehensive range of safety devices in your BMW. But, of course, the unexpected can still happen. If the worst comes to the worst, Intelligent Emergency Call automatically cares for assistance. So that things happen quickly when something happens to you. In the case of minor accidents the BMW Teleservice accident call helps: By clicking on the iDrive Controller our specialists will provide you with professional support by telephone.

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If an airbag is deployed, Intelligent Emergency Call automatically contacts the BMW Call Centre via an accident-proof telephone unit permanently installed in your vehicle – independently of your own mobile phone, both at home and abroad. Specially trained personnel will then establish contact with you, inform the emergency services and give you support by telephone – in your mother tongue if possible.

Intelligent Emergency Call.

Experience the film on this equipment option.


To enable rescue services to promptly prepare the required care for those involved in the accident, a data transfer is performed and includes the precise position of the vehicle to the nearest metre in addition to other data relevant for the rescue services, such as risk of injury, number of passengers, model and colour of the vehicle. The emergency call can also be triggered manually, such as if you need to summon assistance for other road users.

  • Requirements/availability


    • Integrated SIM card is required with Teleservices as mandatory equipment


    • Only in combination with the Navigation system Professional, Navigation system Business or Radio Professional


Faster, simpler, more convenient: The innovative BMW Accident Call offers professional support for accidents at low speed. Sensors allow your BMW to detect accidents in the lower range of speeds, automatically display a warning notice in the iDrive monitor and offer the driver a direct connection with BMW Accident Assistance. One click with the iDrive Controller connects the driver directly with the specialists at BMW Accident Assistance, who then provide professional support with the aid of information relevant to the accident transmitted by the vehicle.

  • The benefits at a glance
    • Automatic accident detection
    • One click to get assistance
    • Automatic location transmission
    • Immediate support from BMW
    • Free towing service
    • Appointment with an authorised/approved BMW Service Partner
  • Requirements
    • SA6AE, SA6AK, SA6AC with SOP 07/2017. Option can be different by market & vehicle level.
    • Not every accident is automatically detected due to technical reasons. In such exceptional cases, BMW Accident Call can be manually activated.